Shapiro aims to improve state websites, digital services with new order | Wednesday Morning Coffee
‘We need to meet people where they are and make it easier to work with the Commonwealth online,’ Shapiro said
Gov. Josh Shapiro signed an Executive Order announcing his customer service transformation strategy and establishing the Commonwealth Office of Digital Experience (CODE PA) to improve online services for Pennsylvanians and streamline the way they interact with the Commonwealth online on Tuesday, April 25, 2023 (Commonwealth Media Services photo).
Good Wednesday Morning, Fellow Seekers.
In an executive order issued on Tuesday, Democratic Gov. Josh Shapiro outlined a plan to bolster Pennsylvanians’ digital experience with state-operated websites and services.
The order, which was announced by Shapiro at a press conference in Harrisburg, establishes the Commonwealth Office of Digital Experience (CODE PA), to lead efforts to “improve, streamline, and continuously adapt the Commonwealth’s digital services so that interactions between users and Commonwealth entities are simple, seamless, and secure,” according to the order.
“Pennsylvanians rely on digital services every day – whether it’s renewing a license, accessing their health care benefits, or reserving a campsite at a state park. We need to meet people where they are and make it easier to work with the Commonwealth online,” Shapiro said.
Shapiro has tapped digital experience professional Bryanna Pardoe to serve as CODE PA’s executive director.
“My goal for this team is pretty simple,” Pardoe said. “I want to help make digital experiences easy for every Pennsylvanian and I want to make it the best in the country.”
The Shapiro administration reports that as of 2022, more than 250,000 people have made reservations through the State Parks and Forests digital reservations system.
Similarly, nearly half a million people filed their sales tax returns using the Pennsylvania Department of Revenue’s myPATH system in 2023. And, since 2021, the Department of Military and Veterans Affairs (DMVA) has used their online service, PA VETConnect, to reach more than 10,000 veterans and their families.
“There should be no wrong door for Pennsylvanians looking to access government services — and under the leadership of CODE PA, we will create human-centered, user-friendly, reliable, and accessible digital services that create opportunity for Pennsylvanians to take advantage of all the resources and benefits the Commonwealth has to offer,” Shapiro said.
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10 a.m.: Lawmakers and Advocates will hold a rally for HB 300, also known as the Fairness Act, on the Capitol steps.
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And now you’re up to date.
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